“Zoombombing” — where unauthorized people get access to a meeting and share hate-speech or pornographic images — started trending on social media. Security experts found publicly highlighted problems with Zoom’s technology could leave user data vulnerable to outsiders’ exploitation.
The service once mostly used for client conferences and training webinars has become a place during the coronavirus lockdown for virtual cocktail hours and exercise classes. It’s the most downloaded free app on Apple’s iOS App Store, ahead of TikTok, DoorDash, and Disney+.
In March, journalists Kara Swisher and Jessica Lessin hosted a women-in-tech event on Zoom and had to cut it short when an unwelcome guest started broadcasting porn.
On April 1, Yuan issued a blog post on Zoom’s website, saying “we recognize that we have fallen short of the community’s – and our own – privacy and security expectations.”
The Federal Bureau of Investigation issued a warning Monday about videoconference hijacking, the Journal said. In the U.S., 27 attorney general’s offices have raised questions about privacy issues, Zoom said, adding that it is cooperating with authorities.
The number of daily meeting participants across Zoom’s paid and free services has gone from around 10 million at the end of last year to 200 million now, the company says. Most of those people are using its free service. “I really messed up as CEO, and we need to win their trust back,” Yuan said. “This kind of thing shouldn’t have happened.”